Frequently Asked Questions

I recently purchased a Lexus vehicle and am interested in ordering a product from the website, how do I place my order?
Please contact your local Lexus Dealership parts department and provide them with the description of the product and the SKU from the website and they can assist you with ordering.

How long will it take to get my order?
Orders will be picked, packed and received within 5-7 business days from the date the dealership places the order. If a product is special or custom order such as custom fit car covers or seatcovers, these orders can take up to 2-3 weeks for delivery.

What if I don't remember my login/password or I am logging in for the first time?
Please contact your Lexus Dealer Source Representative at 1-800-493-0546 for assistance.