Returns

1. What is your return policy?

If you have product(s) in your inventory that are not moving and/or are slow moving - please fill out all fields in the RETURN REQUEST DOCUMENT attached below. Email the request to dealerservicesgr@wd-wpp.com, your request will be reviewed within 48 business hours and you will be contacted with further details for returning product.

Return requirements:

  1. All products must be in new, unused condition
  2. All pricing stickers must be removed
  3. Product that has been discontinued is not eligible for return
  4. Product that must be ordered in certain multiples can only be returned in that multiple
  5. Dealer Services must be able to locate order history (History is visible for 18 months)

Additional Notes:

  1. Dealership is responsible for return freight charges
  2. Return requests must be received within 30 days of the date on the return paperwork or the request will be cancelled
  3. Drop Ship/Special Orders are subject to the vendors return policies
  4. Product returned without prior approval and documentation will be returned to the dealership at your expense.

We recommend reviewing your inventory at least every 6 months to determine if you have product that needs to be moved out and refreshe

RETURN REQUEST DOCUMENT (Excel Spreadsheet)

2. What happens if I send product back without prior approval?

Product that is returned to Associated Products without prior approval will automatically be returned to the dealership. You must contact your Dealer Services Specialist to receive approval and further instruction before returning product.

3. Are Dealer Source Products eligible for parts obsolescence?

No, all products purchased through the Dealer Source Program do not qualify for obsolescence.

4. What happens if a customer has a defective product?

All products are backed by an “Automatic Over-The-Counter” exchange policy and are covered by the product manufacturer’s standard warranties. If any product is purchased and returned by your customer and found to be defective in workmanship and/or material, you the dealer, can automatically accept the defective merchandise and provide the customer with a replacement. Dealer Services will back your “Over-The-Counter” exchange decision. In the event that you receive a defective item, contact your Dealer Services Specialist for further return/credit details. Dealer Services reserves the right to request defective product to be returned freight prepaid within 30 days before credit is issued. Dealer Services does not reimburse for labor costs.

5. What type of warranty do Dealer Source Products carry?

All products carry a Manufacturer’s Warranty. The products are manufactured by separate and various companies that issue their own warranties and perform obligations under said warranties. If available, the specific warranty provisions are packaged with the products prior to shipping and shall be delivered with the products. Products offered through the Dealer Source Products Program are not manufactured by Lexus and are not Genuine Lexus Accessories; therefore, Toyota Motor Sales is not responsible for warranty or labor of products offered through the Dealer Source Program. Dealer Source Program does not reimburse labor costs on warranty claims.

Dealer Source Products are aftermarket parts and accessories and are not Genuine Lexus Parts and Accessories. They are warranted by their respective (third party) manufacturer and/or distributor. These aftermarket parts and accessories are NOT warranted by Warren Distribution, Inc. or Toyota Motor Sales, U.S.A., Inc. ('TMS').

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Dealer Source

You can reach a Dealer Source Representative by:

  • 800-780-2402
  • 888-809-4647