Shipping

1. Order Receiving Information

-Inspect the shipment immediately upon receipt.
-Count your boxes and sign for piece count as well as pallets.
-By your acceptance of the shipment you acknowledge that the product has been delivered in GOOD CONDITION. 
-If any shortages or damages are discovered upon delivery, make a notation for damage and/or shortage on the Bill of Lading before accepting the order. -Have the driver sign all copies to acknowledge the notation. Do not sign the freight bill “clear” if you suspect damage. You are also welcome to refuse damaged items.
-If you discover damaged and/or shorted merchandise contact your Dealer Services Specialist at 1-800-493-0546 (see additional information below).

2. What information do I need to submit a claim?

-Order Number
-Line Number
-Description of Product
-Quantity
-Issue – Shortage, Overage or Damage
-If product is damaged we will also need  the following emailed to Dealer Services;
--Picture of damaged product preferably in in its original box
--Picture of Box Certificate (Located on bottom of box)
--Picture of UPS Shipping Label

3. What if I receive damaged product or product I didn't order?

Damage

Contact your Dealer Services Specialist at 1-800-493-0546. The specialist will determine if the product should be returned or destroyed. If the item is to be returned a UPS call tag will be emailed within 48 hours and credit issued upon receipt of the damaged product. If the item is to be destroyed credit will be issued within 48 hours. The dealership can request a replacement to be shipped or it can be added to their next order (once shipped the dealership will be rebilled).

Overage

Contact your Dealer Services Specialist at 1-800-493-0546. Determine if you want to keep the overage or return it. If you decide to keep the product Dealer Services will bill your account accordingly. If you decide to return the product a UPS call tag will be emailed within 48 hours to return the product freight pre-paid.

4. Points to Remember:

-Please notify Dealer Services immediately of all damages and/or shortages
-Do not return product to Dealer Services without first contacting your Dealer Services Specialist
-File your claim directly by contacting your Dealer Services Specialist
-Keep all packing materials, including Bill of Lading (signed by the driver) and boxes with the damaged product
-Do not throw anything away until the claim is settled unless instructed otherwise

Email Signup
Dealer Source

You can reach a Dealer Source Representative by:

  • 800-780-2402
  • 888-809-4647